Casino Frequently Asked Questions
General Questions |
Games |
Working at the Casino |
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Click on one of the following links to view the answer to your question.
How old must I be to enter the
Casino?
Can a Casino staff member refuse
me entry or ask me to the leave the premises?
What do I do if I do not
agree with a barring order issued by the Casino?
What do I do if I have a
complaint?
What is the maximum cash
withdrawal limit from ATM’s and by EFTPOS at the
Casino?
What is card counting?
How do I know that casino games
are not “rigged”?
What are the various linked
jackpots, which are displayed around the Casino?
Can I play more than one
gaming machine at a time?
What happens if there is a
gaming machine or jackpot malfunction?
What is the minimum return to
player on gaming machines at the Casino?
How do I apply to be approved
to work at the Casino?
If I am an approved person
under liquor or gaming legislation in South Australia,
can I also be approved under the Casino Act 1997?
If I have been
approved by or hold a licence with an Australian or New
Zealand Casino regulatory authority and am selected for
employment at SKYCITY Casino Adelaide, how do I apply for
approval in South Australia under the Casino Act
1997?
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How Old Must I be to Enter the Casino?
To enter SKYCITY Casino Adelaide, all persons must be 18 years
of age or over. As all restaurant and entertainment
facilities are also located within the Casino complex,
access to these areas is also restricted to persons 18
years of age or over.
In accordance with Section 43 of the Casino Act 1997, a
child who enters the casino is guilty of an offence. The
maximum penalty which may apply is $500. Also any
amount won by a child by gambling at the Casino is
forfeited to the Crown.
If a child is allowed to enter the Casino, the Casino
licensee and the staff member who is responsible for
supervising entry to the Casino are each guilty of an
offence. The maximum penalty which may apply in the case
of the licensee is $10,000 and in the case of the staff
member $2,000.
A Casino employee or a police officer that suspects that
a person who is in the Casino is a child:
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(a)
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may require the person to leave the Casino; and
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(b)
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if the person fails to comply – exercise
reasonable force to remove the person from the
Casino premises.
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Can a Casino staff member refuse me entry or ask me to the leave the premises?
Access to the Casino is controlled by the Casino Security
Department. In accordance with Section 46 of the Casino
Act 1997 a Casino employee or a police officer may
exercise reasonable force to prevent a person entering
the Casino, or to remove a person from the Casino, if the
person:
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is behaving in an abusive, offensive or disorderly
manner or
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appears to be intoxicated
There is also a dress code applicable to visitors to the
Casino.
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What Do I Do if I Do Not Agree With a Barring Order Issued by the Casino?
An order can be made by the Casino to bar a person from
gaining entry to the Casino premises on any reasonable
ground for up to 3 months. If you do not agree with a
decision by the Casino to bar you from gaining entry, you
may apply in writing to the Liquor and Gambling
Commissioner within 14 days of the order to have the
decision reviewed.
Click
here for Further information on barring orders issued
by the Casino
Requests to review a barring order should be lodged in
writing to the following address:
On receipt of your request, the Commissioner must review
the order and may uphold, vary or revoke the order.
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What Do I Do if I Have a Complaint?
If you are dissatisfied with the way in which a
particular game was played, or the amount that you were
paid, you should discuss your concerns
first with the Casino. In many cases, your complaint can be promptly
rectified.
If you are not satisfied with the outcome, you may
request that the Casino refers the matter
to a Government Inspector. Your complaint will then be
independently investigated by an inspector from this
office and you will be informed of the findings.
Alternatively complaints can be lodged in writing to the
following address:
Manager Casino Inspectorate
Office of the Liquor and Gambling Commissioner
PO Box 8092
STATION ARCADE SA 5001
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What is the Maximum Cash Withdrawal Limit From ATM’s and by EFTPOS at the Casino?
Withdrawal Limits (Section 42A(1) - Casino Act 1997)
From 1 January 2002 a limit of $200 was imposed for all
cash withdrawals from ATM and EFTPOS facilities at the
Casino.
The limit applies to each transaction for any debit or
credit card, but there is no limit on the number of
transactions that can be made.
Daily Withdrawal Limit (Section 42A(2) - Casino Act 1997)
Section 42A(2) of the Casino Act 1997 limits the number
of cash withdrawals that can be made on any one debit or
credit card to one transaction per day. However, a date
for this section to commence has yet to be determined.
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What is Card Counting?
Card counting is the technique of mentally tracking the
distribution of cards, predominantly in the game of
Blackjack.
There are a number of counting systems, some far more
intricate and sophisticated than others, but they all
have one thing in common, they attempt to project the
outcome of cards yet to be dealt by tracking those cards
which have already been dealt. This enables the player
to vary the amounts wagered according to the perceived
favourability of cards which are yet to be dealt.
However, it should be noted that the game of Blackjack
played at the Casino will typically involve the use of up
to 8 decks of cards at any one time (i.e. 416 cards)
making it difficult to attempt to forecast the outcome of
cards which are to be dealt.
The rules for Blackjack at SKYCITY Casino Adelaide contain
provisions which allow a person who is believed to be
card counting to be classified as a “recognised
player”. This may be done by tracking their
pattern of play, or from information received from other
Casinos.
In accordance with these rules, the Casino has the
authority to instigate a number of measures to combat
card counting at their discretion. They include:
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a recognised player may be restricted to playing a
maximum of one box at the table minimum or
-
the dealer may conduct a re-shuffle of the cards
once the first cutting card has been reached (this
is usually found approximately half way through the
dealing shoe)
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How Do I Know That Casino Games Are Not "Rigged"?
The Liquor and Gambling Commissioner must approve all
equipment used for gambling at the Casino. Further, any
new game is subject to testing by an independent testing
authority and must have a certificate of compliance
before being considered for approval.
All new gaming machines and gaming machine games must be
assessed against a standard which has been adopted by the
Liquor and Gambling Commissioner to ensure:
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player fairness
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audit ability and
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security
Government Inspectors conduct regular checks of gambling
equipment (e.g. gaming machines, roulette wheels, playing
cards, dice etc) to ensure that they are being used to
conduct gambling responsibly, fairly and honestly.
Inspectors also ensure on a regular basis that the
electronic components of gaming machines have not been
modified or tampered with.
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What Are the Various Linked Jackpots, Which Are Displayed Around the Casino?
Throughout the Casino complex are a number of displays,
which show linked progressive jackpots, which can be won
by customers playing on selected gaming machines. The
jackpot is won when the amount on the jackpot display
reaches a randomly selected amount.
Casino staff are able to advise customers on how the
various linked jackpots operate.
All linked jackpot systems are tested, evaluated and
approved by the Liquor and Gambling Commissioner prior to
their installation and use at the Casino.
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Can I Play More Than One Gaming Machine at a Time?
No. Section 4.3 of The Adelaide Casino responsible Gambling Code of Practice states that "The gambling provider
will take all reasonable steps to ensure that a person plays no more than one gaming machine at a time.
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What Happens if There is a Gaming Machine or Jackpot Malfunction?
In accordance with the rules, which cover the operation
of gaming machines at the Casino, if there is a machine
malfunction SKYCITY Casino Adelaide may reserve the right to
invalidate an outcome of the game and close any machine
at its discretion. Any outstanding wagers and legitimate
credits to which the player is entitled shall be returned
to the player.
In addition, if SKYCITY Casino Adelaide is not satisfied that a
winning combination, including a progressive jackpot win,
is valid, the Casino pending an investigation may
withhold payment.
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What is the Minimum Return to Player on Gaming Machines at the Casino?
Section 37B of the Casino Act 1997, requires that any
gaming machine installed in the Casino after 1st October
2001 must “return winnings to players at a rate
that is not less than 87.5% of the total amount of all
bets made on the machine”.
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How Do I Apply to be Approved to Work at the Casino?
Only persons who have been selected as suitable for
employment by SKYCITY Casino Adelaide are able to be considered
for approval under the Casino Act 1997
The Casino Act 1997 requires that a person must not be
permitted to work at the Casino in a sensitive position
unless the person is approved by the Liquor and Gambling
Commissioner.
In relation to the Casino, a sensitive position is any of
the following offices or positions occupied by:
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a director, secretary, officer or other person who
exercises or is in a position to exercise control
or substantial influence over the licensee in the
conduct of its affairs or
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an employee of the licensee or
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a person employed or engaged (either by the
licensee or someone else) to work at the Casino
(except a position classified as non-sensitive by the
Independent Gambling Authority)
Once a person has been selected as suitable for
employment, SKYCITY Casino Adelaide will apply to the
Commissioner for approval of the selected applicant to
work in a sensitive position at the Casino.
All enquiries regarding employment or recruitment at SKYCITY
Adelaide should be directed to the Casino Human
Resources Department on (08) 8212 2811.
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If I Am an Approved Person Under Liquor or Gaming Legislation in South Australia, Can I Also be Approved Under the Casino Act 1997?
Only persons who have been selected as suitable for
employment by SKYCITY Casino Adelaide are able to be considered
for approval under the Casino Act 1997.
All enquiries regarding employment or recruitment at Sky
City Adelaide should be directed to the Casino Human
Resources Department on (08) 8212 2811.
If however, you are selected for employment at SKYCITY Casino Adelaide
and you hold an existing approval under the
Liquor Licensing Act 1997 or Gaming Machines Act 1992,
you will still be required to complete an application for
approval and be subject to probity background checks by
the South Australian Police before an approval under the
Casino Act 1997 will be granted and employment may
commence.
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If I Have Been
Approved by or Hold a Licence With an Australian or New
Zealand Casino Regulatory Authority and Am Selected for
Employment at SKYCITY Casino Adelaide, How Do I Apply for
Approval in South Australia Under the Casino Act
1997?
If, you are selected for employment at SKYCITY Casino Adelaide
and you hold an existing approval or licence issued by an
Australian or New Zealand Casino regulatory authority, you
will still be required to complete an application for
approval and be subject to probity background checks by
the South Australian Police before an approval under the
Casino Act 1997 will be granted and employment may
commence.
As some exemptions do apply you should contact the Casino
Human Resources Department on:
(08) 8212 2811 for further details.
