Responsible Gambling - Training Requirements
Responsible Gambling Training |
External Training Providers |
Licensee Developed Training Programs |
Responsible Gambling Refresher Courses |
Operation of Machines Training |
Registered Training Organisations |
Responsiblities of Requirements |
Payment for Training |
Undertaing Courses - Prerequisites |
Exemptions for Non-Operational Committee Members or Directors |
Checking for Compliance - Inspections |
Email us with your questions
Gaming Training Requirements
Mandatory gaming training is required under the Responsible Gambling Code
of Practice and by condition (w) of the Attachment B conditions to all
gaming machine licences. Two areas of training are required:
- Responsible Gambling
- Operation of Machines
The training requirements apply to:
- approved gaming machine employees;
- approved gaming machine managers; and
- licensees, directors and committee members.
A licensee, director or committee member (but not an approved gaming machine
manager) who does not actively supervise or manage the business conducted
under the gaming machine licence, or carry out prescribed duties, may apply
to the Commissioner for an exemption from the training requirement.
Training is not a prerequisite to obtaining approval under the Gaming
Machines Act 1992. All newly approved staff must complete the required
training within 6 months of approval.
Responsible Gambling Training
Clause 10 of the Responsible Gambling Code of Practice details the
complete requirements for responsible gambling training. The code
provides scope for the licensee to use external training providers,
such as TAFEs, or to develop and use their own training programs.
External Training Providers
Where an external training provider is used, the training provider must
be appropriately accredited in a manner acceptable to the Independent
Gambling Authority. Registered Training Organisations recognised by the
Authority are listed in the information sheet below. These RTOs conduct
the course in line with the national competency standards. The
recognised competency unit is:
SITHGAM006A - Provide Responsible Gambling Services
Licensee Developed Training Programs
The Responsible Gambling Code of Practice allows licensees to develop
and conduct their own training program for responsible gambling training,
however there are a number of additional requirements that must be met.
A training program developed by the licensee must incorporate the areas
set out under clause 10(3) of the code. The program is required to be
regularly reviewed and revised and to be annually audited for compliance
with the code. The audit report is required to be provided to the
Independent Gambling Authority.
Should you wish to proceed with this path it is recommended that you
seek further details from the Independent Gambling Authority.
Responsible Gambling Refresher Courses
Licensees must ensure that staff are regularly kept up to date on
responsible gambling initiatives and information.
In-house Refresher Training
If a licensee is a member of the Australian Hotels Association or
ClubsSA, or has access to on-going training and support by either of
these bodies, the licensee can conduct regular in-house training with
staff to communicate the information provided by these bodies.
Formal Refresher Courses
If a licensee does not have access to on-going training and support by
these two bodies, the licensee must provide formal refresher courses
for all staff at least every 2 years. A formal refresher course is one
provided by either an external training provider or a licensee developed
training program (as described above).
Operation of Machines Training
The Commissioner requires that operation of machines training must be
conducted by a Registered Training Organisation which conducts the course
in line with the national competency standard. The recognised competency
SITHGAM001A - Attend Gaming Machines
In-house training for operation of machines is not accepted.
Registered Training Organisations recognised by the Commissioner are
listed in the information sheet below.
Refresher courses for operation of machines training are not required.
Registered Training Organisations (RTOs)
Registered Training Organisations
Who is responsible for ensuring that the
requirements are met?
The licensee of the venue is responsible for ensuring that staff meet
the training requirements. If a person is approved at more than one
venue, the licensees of all venues are responsible.
An individual's approval as a gaming machine manager or gaming machine
employee WILL NOT be revoked if the requirements have not been met.
Disciplinary action may be taken against the licensee in the event
that the requirements are not met.
Who is responsible for payment of courses?
While the licensee is responsible for ensuring all
staff meet the requirements, payment for the courses is
a matter between the licensee and the individual person
Does a person have to be approved before he or she can undertake the courses?
The courses are not a prerequisite to obtaining approval as a gaming machine
manager or gaming machine employee. Any person may undertake the courses prior
to seeking approval.
Exemptions for Non-Operational Committee Members or
If a licensee can demonstrate that an approved licensee, director or
committee member does not actively supervise or manage the business
conducted under the gaming machine licence, or carry out prescribed
duties, the licensee may apply to the Commissioner to exempt that person
from the training requirements.
(See Information Sheet - Gaming Training Requirements)
Checking for Compliance - Inspections
Licensees are not required to send in copies of certificates to this Office.
To determine whether a licensee has met the requirements, Liquor and
Gambling Inspectors will check for course certificates as part of a
routine inspection program.
It is a condition of all gaming machine licences that licensees maintain
for each approved person at the premises, a certificate or other document
provided by an RTO which verifies that the person has successfully
completed each course.
These documents must be kept in a folder in the gaming room. If there is
no secure place in the gaming room for the folder to be kept, then at a
location close to the gaming room. For ease of checking, certificates
should be in alphabetical order.
This documentation must be readily available to an inspector.
The above requirements are summarised in the attached information sheet.
Download - Information Sheet - Gaming Training Requirements.pdf file size 32.5 KB