Frequently Asked Questions - Racing Services
Where can I collect
betting tickets?
What can I do if I’ve
lost my betting ticket?
What can I do if I have a complaint
about a bookmaker or a problem with a TAB or tote
bet?
What do I need to do if
I want a licence to work for a bookmaker?
What do I need to do if I
want to be licensed as a bookmaker?
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Where Can I Collect Betting Tickets?
TAB and On-course tote betting tickets
TAB and on-course tote betting tickets can be collected
at any TAB agency
Bookmaker betting tickets
Bookmakers betting tickets can be collected at the
Office of the Liquor and Gambling Commissioner - Racing
Services two weeks after the bet has been decided by:
-
Posting the ticket, including your
name and address
-
Visit Office of the Liquor and
Gambling Commissioner - Racing Services between the
hours of 9:00 am and 4:00 pm
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What Can I Do If I’ve Lost My Betting Ticket?
Lost TAB and on-course tote betting tickets
-
Contact SATAB on 8210 9311
Lost bookmaker betting tickets
-
You will need to fill out a claim for payment of
bookmaker bet without ticket form and send it to
the Office of the Liquor and Gambling Commissioner - Racing Services for consideration.
Download Claim Form
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What Can I Do If I Have a Complaint About a Bookmaker or
a Problem With a TAB or Tote Bet?
If you want to make a complaint about a bookmaker, or if
you have a problem with a TAB or tote bet you can contact
the Office of the Liquor and Gambling Commissioner - Racing Services for assistance.
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What Do I Need to Do If I Want a Licence to Work for a
Bookmaker?
In order for you to be granted a licence, it is a requirement that the Liquor and Gambling Commissioner
find you to be a suitable person to hold a licence. Criminal and business history may be taken into
account when considering your application.
If you want to obtain a licence to work for a bookmaker, you will first need to fill out an application
form and a personal history information declaration form.
You will need to lodge both forms plus two passport
photos of yourself with the Office of the Liquor and
Gambling Commissioner - Racing Services with the prescribed
fee. You will then be issued with a fingerprinting form.
You will need to take this form to the Licensing Enforcement Branch to be fingerprinted so that a
criminal history check can be carried out. You must call the number listed on the form to make an
appointment.
Your application will then be processed and forwarded to the Liquor and Gambling Commissioner for
consideration and approval. Please note this process will take approximately 6-8 weeks from the time
you lodge your application.
If your application is approved, you will be sent your licence and your photo-id badge (which must be
worn at all times when operating under the licence).
If you have any enquiries, please direct them to the
Office of the Liquor and Gambling Commissioner - Racing Services
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What Do I Need to Do If I Want to be Licensed as a
Bookmaker?
If you want to become licensed as a bookmaker you will need to fill out an application form, a
personal information declaration form and complete a financial details statement.
In order for you to be granted a licence, it is a requirement that the Liquor and Gambling
Commissioner find you to be a suitable person to hold a licence. Criminal and business history
may be taken into account when considering your application. You will also be required to lodge a bond.
It is essential you contact Racing Services prior to lodging an application.
You will need to lodge both forms plus two passport
photos of yourself with the Office of the Liquor and
Gambling Commissioner - Racing Services with the prescribed
fee. You will then be issued with a fingerprinting form.
You will need to take this form to the Licensing Enforcement Branch to be fingerprinted so that
a criminal history check can be carried out. You must call the number listed on the form to make
an appointment.
Your application will then be processed and forwarded to the Office of the Liquor and Gambling Commissioner
for consideration and approval. Please note this process will take approximately 6-8 weeks from the
time you lodge your application.
If your application is approved, you will be sent your licence and your photo-id badge and asked to
contact Racing Services to discuss the lodgement of your Bond.
If you have any enquiries, please direct them to the
Office of the Liquor and Gambling Commissioner - Racing Services
